Quick answers to the most common questions. Can’t find yours? Email support@drcharge.ca.
Open the DrCharge app, tap Scan, and point your camera at the QR code on the station (or type the station ID shown on it). Confirm the rental and a charged powerbank pops out — cables are built in.
Push the powerbank back into any free slot at any DrCharge station — not just the one you rented from. The app confirms the return within a few seconds and your rental ends automatically.
Pricing is shown in the app before you confirm a rental. You're billed for the time you keep the powerbank, charged to your saved card when you return it.
Wait a few seconds and try again. If nothing comes out, you won't be charged — the rental only starts when a battery is released. If a charge appears anyway, contact us and we'll refund it.
Make sure the powerbank clicks fully into the slot, contacts first. If every slot is full or the station is offline, find the nearest other station in the app's map, or contact us and we'll pause your rental.
In the app, go to Account → Payment method to add, remove, or change your default card.
Go to Account → Delete account in the app. This permanently removes your account and personal data. You can also email us and we'll do it for you.
Still stuck? Reach us at support@drcharge.ca and we’ll get back to you as fast as we can.